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How can I find AFL Membership on a match day? Alternatively, you may wish to receive all Ticketek mobile tickets on your mobile phone and either forward them to your friends yourself or keep all tickets on your phone and arrive together with your friends. When tickets are no longer available the event will be displayed as Allocation Exhausted.". endobj Choose the best delivery option that suits you. You will need to provide some form of ID so that staff can access your Ticketek account details. Does everyone in my party have to arrive together if I have selected multiple Mobile Tickets? You can only save the details of one credit or debit card to your My Ticketek account at any one time, so if you choose to save newly entered card details they will override any previously saved card details. The original expiry date still applies to any balance remaining on your voucher. ezyTicket is Ticketek's print-at-home PDF ticket and is currently available for selected events only. Yes, the full transactional pipeline is contained within the mobile site, so you can purchase tickets to any event through the mobile site. Will mobile tickets be removed from the Ticket Wallet after an event? Ticketek will use reasonable efforts to notify you of such action. How do I gain entry to the venue using Passbook? This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided . What does General Admission (GA) mean? Guest passes are subject to availability, and information on guest pass availability can be found on our website here. How do I unsubscribe from My Ticketek emails? If you are using the Ticketek iPhone app, the mobile tickets will also be automatically stored in your Ticket Wallet when you are logged into your My Ticketek account. What happens if I lose/change my phone or accidentally delete my Mobile Ticket? No, you cannot redeem your Ticketek Gift Voucher for another Ticketek Gift Voucher. If you want to buy tickets in more than one price category continue through the purchase process and come back to select more tickets before you make your payment, Now select the quantity of tickets you'd like to purchase. Once a ticket is added to Passbook, you can the drag back of the event pass to initiate a manual update of details. However, if you chose ezyTicket, this will be attached to your confirmation email in PDF format. Also, you will need to enter the relevant card's corresponding CVC security code before submitting payment. We are the ticketing sales agent selling on behalf of promoters and according to their instructions. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. You may be denied entry into, or removed from, an event where the Seller has reasonable grounds to do so, including if you breach these Terms and Conditions or the Sellers Terms, or you are intoxicated, under the influence of illicit drugs, inappropriately attired or adversely affecting the enjoyment of the event by others. Venue/City Box Office - collect tickets when you arrive in New Zealand. If you are purchasing through the website or via the iPhone app or mobile site for an event with Mobile Tickets enabled, you will simply need to select Mobile Tickets in the delivery option menu. What happens if I purchase multiple tickets and haven't received them all? No, you can continue to use your mobile ticket. This refers to the various levels of ticket types on offer; e.g. Ticketek may cancel an order made as a result of any such error, although in the case of a pricing error Ticketek will endeavour to contact you to give you the option of purchasing the ticket at the correct price. The mobile number provided will be sent your mobile ticket/s 8. Email us now at newevents@ticketek.co.nz, To learn more about Ticketek, please go to https://premier.ticketek.co.nz/Content/aboutus/aboutus.aspx. You can also update your credit or debit card details while you are logged into your My Ticketek account and navigating to the Payment Details page. You will need to provide some form of ID if you are requesting tickets be reissued, so that staff can access your Ticketek account details. No, Ticketek Gift Vouchers are not reloadable. Locate your ticket by the Ticketek Logo and event name and tap on the event pass to view. How will I know when my content is personalised? How do I request a refund if I have purchased Refundable tickets? If this is not the case, please contact the Ticketek Call Centre on 0800 842 538 and we can look into this for you. The tickets I am purchasing cost less than the value on my Ticketek Gift Voucher, what happens to the remaining value? Ticketek Gift Vouchers look just like a regular Ticketek ticket. You agree to comply with all Government directions, orders and regulations relevant to attending live events, which may be in place at the time of the event. When you visit ticketek.co.nz, you'll be presented with more relevant content leading to improved event browsing and faster purchase. AFL Members have 2 options regarding entry to a game: General Admission or a Reserved Seat. Requesting a password reset during the on-sale will use your time limit. Reserved seating tickets may be replaced with a Lost Ticket Voucher available from the Venue Box Office 1 hour prior to show time. Ticketek will deliver a full-service solution that will utilise the knowledge and relationships of Motorpoint Arena Nottingham's existing ticketing and customer services teams. Reserving a seat is $10.50, with an additional transaction fee for tickets booked through Ticketek. Check your billing and account details. Once tickets are added to Passbook, simply open the Apple Passbook app. Their barcode will then be on their homepage. Ticketek is the only authorised ticket seller for entertainment events held at ICC Sydney Theatre and Darling Harbour Theatre. Going to an event with a social club, company, school, family or friends? You can access specific privacy information for Friend Spotter . There are no guarantees. Restricted view refers to seats that have restricted viewing of the stage or event. For information regarding ticketing of live entertainment and sporting events, or to obtain a copy of the Code of Practice for Event Ticketing contact Ticketek or refer to www.liveperformance.com.au. There are many ways you can redeem your Ticketek Gift Voucher. I've sent an invitation but some or all of my friends did not receive their emails. Ticketek boosts UK presence with Motorpoint Arena Nottingham deal In providing these services, Ticketek owns and operates Ticketek.com and Ticketek.com.au (the Site). No, refundable tickets can only be selected during the original purchase. No, as long as every customer has their own Mobile Ticket, you don't all need to arrive together. Your unique Voucher ID can be found on the front of all Ticketek Gift Vouchers. https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html My Ticketek Ticket Delivery. Sign in or Sign up | Tickets for Sport, Concerts - Ticketek Australia Where can I find my AFL Membership number? . Group discounts may be offered but do not apply to all events. Ed Sheeran MCG show: Fans angry at ticket 'fail' | The Cairns Post iPad, tablet PC, laptop) to gain entry to an event? Details will be communicated directly to the ticket purchaser if an event is cancelled or rescheduled. Tickets purchased during a pre-sale will be available for collection after the advertised general public on-sale date. https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html, https://www.liveperformance.com.au/default.aspx?s=newsdisplay&id=405, https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf, https://www.consumerlaw.gov.au/content/Content.aspx?doc=home.htm. The recipient must have an internet-enabled mobile phone to be able to view the Mobile Ticket. Tap the trash can at the top right of the event pass to shred the event pass. Please note that the Payment Details page is not accessible from the mobile site or mobile apps. Angry attendees couldn't access their tickets on their phones after purchasing them through Ticketek. You will only see this guide once, but will have the option to see it again by clicking on a clearly displayed link which will remain in place for the first 4 weeks after launch. Patrons holding one of the following cards are eligible to purchase a ticket at the concession rate; Alternatively, contact us for help via 1300 722 515 or membership@afl.com.au and they will be able to provide it to you. Concession and Children's ticket entitlements vary from event to event. There are a number of reasons why an email does not reach its recipient, including: There are a number of reasons why an email does not reach its recipient, including: The hold period will be configured (in minutes) on an individual basis for each show. Are Refundable tickets available through Ticketek Marketplace? Invitee B starts purchasing two seats from hold. The example above is for an adult barcode. Your original SMS may take a short period of time to arrive when a popular show is on sale due to the large demands placed on our systems. If you can't attend an event for legitimate reasons and want to sell your ticket via an online auction site, Ticketek will not object to your sale as long as the selling/offer price is no more than the face value of the ticket. If you don't opt-in during purchase, you can also opt in to Friend Spotter at a later date by using the 'Share and Save' button on your mobile tickets. If you enter it incorrectly more than 10 times, no further Voucher IDs will be able to be entered for the remainder of that transaction. Browse through the seven featured genres by clicking on the tabs near the top of the, When you see an event that interests you, click on either image or title to visit the page dedicated to that event, If you're interested in a VIP experience, either corporate or as an individual, select. 2022 AFL Ticketing Information | Adelaide Football Club Please comply with any stated ticket limit for this event. 1 0 obj If your location is not recognised, National content will be displayed. Concession tickets can always be purchased from your nearest Ticketek Agency, provided they are available. {"serverDuration": 27, "requestCorrelationId": "92cc24aaa4d478d0"} Ticketek Gift Vouchers can be redeemed for tickets to participating events on sale through ticketek.co.nz, the Ticketek Call Centre and Ticketek agencies. What do "Unable to obtain the tickets you requested" and "Allocation Exhausted" mean? Why is there a time limit when I buy tickets? Ticketek is concerned that the unauthorised onselling of tickets will have significant detrimental effects on the availability and affordability of tickets to consumers and genuine fans. When I buy and send mobile tickets to my friends, do they need to download the Ticketek app? Emily O'Sullivan, CPA - Audit Senior Assistant - Deloitte | LinkedIn You can also add the details of your credit or debit card ahead of your next Ticketek purchase by visiting the Payment Details page after logging in to your My Ticketek account. Ed Sheeran Melbourne concert: Fans left stranded amid Ticketek issues Freestyle Kings tickets | Tours and Events | Ticketek Australia n& ^!$xsC1 E(nnK!d* 8p^38 |w _>c*)iS. Don't forget, you can update your account by returning to the, Then sign in with your current username (the email address you registered with) and password. Ticketek Online Terms of Use and Privacy Policy. For security purposes, you must still enter your password when purchasing or updating your account details. How can I get Ticketek to sell tickets to my event? Search Type in a keyword (artist or event name, team, venue, state etc) in the Search field and click 'GO'; OR Select an event category type from the Genre drop-down menu and click 'GO'.
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