studentuniverse refund policystudentuniverse refund policy
StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). period of more than twenty-four hours or include overnight accommodation. However, many times the airline shown on your ticket is not the airline you booked your ticket with, or your ticket may have had multiple airlines. All accommodation ratings are set by the relevant provider. In each case above, a service will be deemed to have been provided to you with reasonable skill and care if it complies with the locally enforced regulations of the country in which it is performed, or, in the absence of locally enforced regulations, if the service is delivered in a reasonable manner given locally accepted standards and practices. We and or our affiliates may charge an online booking fee; this fee is highlighted upon payment and is always non-refundable. No need to worry, your credit is associated with your original booking and not just your email address. All rights reserved. If you do not wish to cancel online we can help you faster if you provide as much information as possible when you reach out to us please provide the following information: Please dont! By providing personal information to us, you agree that our Privacy Notice will apply to how we handle your personal information and you consent to us collecting, using, disclosing and otherwise processing your personal information as detailed in our Privacy Notice. StudentUniverse is committed to protecting the privacy and confidentiality of your personal information. It is the responsibility solely of the hotel to deduct the discount upon your arrival. We are obliged to maintain a high standard of service to you by ABTAs Code of Conduct. Many airlines are offering to waive change fees for flights booked in the next few . Each airline has a different policy, but most require you use the credit by the end of this year, and may require you use it for the same route (although it depends on the airline). Currently, there are no nationwide testing requirements for domestic travel, but each state may set their own requirements. In these circumstances (except where you have failed to pay the final balance) you can either have a refund of all money paid or, if available, accept an offer of alternative travel arrangements of comparable standard (we will refund any price difference if the alternative is of a lower value). Due to the large volume of requests, our teams are currently prioritizing customers whose travel is scheduled within the next 72 hours. We recommend you continue to watch your airlines specific policy and encourage you to reach out to them and ask them to extend the deadline if needed. Dollars? All refunds will be delayed until the situation stabilises. https://travel.state.gov/content/travel.html, www.libertytravel.com/flights/baggage-fees.jsp, https://www.studentuniverse.com/about-us/privacy-notice. If you do not wish to sign up, some bookings will allow you to "Continue as Guest". Student universe uses tripmate for their insurance policies and they're a complete scam. LAST UPDATED: March 3rd, 2023. Please note that a flight described in your flight ticket as "direct" will not necessarily be non-stop. Such a change is deemed to be a minor change. Always free! Also, be advised that certain foreign facilities such as air-conditioning systems in public places, hotels, and motor coaches may not be up to U.S. standards. Enjoy the discount! Where we incur any liability for a cancellation fee or charge for any booking that is canceled, you agree to indemnify us for the amount of that fee or charge. Since we incur costs in cancelling your travel arrangements, you will need to pay our administration charge of 125 per person per booking (or such other amount specified in your travel documents). Some airlines permit accrual of frequent flyer points/miles for our Student/Youth plane tickets, and others do not. If the new flight is cheaper, you won't have to pay anything extra, but you won't get the leftover credit back either. No date changes are permitted outside of your tickets validity period. All such providers are independent contractors and are in no way affiliated with StudentUniverse or any of StudentUniverses affiliated entities. As travel and entry requirements are changing frequently, it's important to stay up to date and make sure that you'll be able to travel through any countries on your itineraries. Yes! We strongly advise you go to fco.gov.uk to find out more about your destination prior to the commencement of travel. Travel insurance is recommended for all bookings. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. The tuition rate in force for all programs is based either on program or modality. 5 months later I am still trying to get my $900 back from this scam. increases before full payment and increases attributable to government-imposed taxes or fees after full payment will be your responsibility) applicable to your purchase. We offer exclusive student flight discounts that can't be found anywhere else and offer steeper flight and travel deals when we know students want to travel. Second, they do not specify the baggage allowance on their e-ticket. Your StudentUniverse reservation number (typically 6 letters) Your full name and date of birth ; The original flight date; The airline; Your email address; A phone number where you can be reached at any time (we have agents working 24hrs a day all over the world) The specific details of your request. Once you call, you can leave your number for a call back when we get to your place in line. It is important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities (including, in certain cases, visas for transit points). You should be able to view your travel credit in the "My Wallet" section of your account when logged into our site. Further information on the Code and ABTAs assistance in resolving disputes can be found at abta.com. comments . Transport and accommodation providers have differing cancellation policies and rules. Tuition and Fee Policies in the Event of Campus Closure. You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. If your flight is eligible to receive frequent flyer rewards, you can make sure you get proper credit in one of two ways. 2013-2023 StudentUniverse. We offer more than just airfare for students; we offer fares for Youth (ages 16-25), Faculty and airfare for everyone else. Cancellation received 59-30 days before departure of first product to depart in relevant booking: Deposit shall be held and an amount equal to 50% of the remainder of the payments made by you in respect of the cancelled product shall be refunded to you. Although we specialize in student and youth discounts, most of our promo codes apply for all ages. If your query is not urgent, please expect a delay in receiving a response. We are experiencing unprecedented volumes of calls and messages at this time. StudentUniverse allows you to search and compare flights from 220+ major airlines, such as American Airlines, United Airlines, Jetblue, Alaskan Airlines, Delta Air Lines, Air Canada, British Airways, Qatar Airways, Air China, China Eastern, Air Canada, Westjet, Lufthansa, KLM and more. Specified hotels may offer student discounts. They may change due to air traffic control restrictions, weather conditions or operational requirements. Although we specialize in student and youth discounts, most of our promo codes apply for all ages. Sometimes airlines provide us with fares they do not want displayed to the general public. If we have arranged a package for you and you are prevented from taking your travel arrangements you may make a request to transfer those arrangements to another individual. StudentUniverses obligations to you are to make travel bookings on your behalf and to arrange relevant contracts between you and the travel service providers. If you would not like to accept the future travel credit, we can look into the possibility of a refund. Airlines can change the price of airfare very frequently based on a multitude of factors. Typically, airline policy requires that you use credit for the same destination, but in some cases you may be able to change it. StudentUniverse does not guarantee that the prices of student plane tickets found on this website are the most competitive in the market. We will advise you of the carrier operating each flight in your itinerary. Take advantage of our promo codes and special offers to save even more. StudentUniverse does not own, operate, manage or control these independent suppliers of services and is not liable for their acts or omissions. We believe that travel is essential to a modern education and that students return enlightened and inspired. If we, or the travel service provider identified on your ATOL certificate, are unable to arrange or provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. When you book with us we will look after you until you arrive home safely from your travels. Travel documents include airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a service provider. Accommodation (if included) is based on twin share unless otherwise indicated. But ATOL protection does not apply to all travel and travel services. Do you have better flight specials available by phone. When emailing us, make sure you include the invoice numbers of everyone in your party. If a pricing correction affects your pending order, we will offer you the opportunity to keep your booking at the correct price, or we will cancel your pending order without penalty. The student will receive said student discount only upon arrival and only if a valid Student Identity Card is presented to the hotel. If you have any objections to your personal information being disclosed to an overseas recipient, please let us know. Please be aware that overseas safety and hygiene standards are often lower than in the UK. In addition, the US is requiring all passengers arriving on an international flight to have a negative COVID test taken within 3 days prior to your flight. Please be respectful of our time and other people who need help too and just message us once. Visit the Travel Clinic website or speak to your travel consultant to make an appointment. last updated: June 29, 2021. Additionally, a small number of itineraries do need to be booked via an agent. A credit or debit card must be used to confirm any booking. Any services we provide to you are collateral to our agency relationship with the travel service provider and are separate to the actual provision of the travel services. You will need to know the legal name and date of birth of your friend(s). The data will be collected when you check-in (either online or at the airport) or, in some circumstances, will be required when you make your booking. StudentUniverse has negotiated with more than 220 airlines from Air Canada to WestJet to American Airlines and more. These terms were last updated on 17 September 2018. We hold an Air Travel Organisers Licence (number 4267) issued by the Civil Aviation Authority. You therefore agree not to look to StudentUniverse and/or its affiliates, parent company, employees, shareholders, subsidiaries, officers, directors, successors, agents, and assigns with respect to any act or omission of such providers. This deposit is non-refundable unless your tour is cancelled by us. Please be advised that there are compulsory pre-registration requirements for their visa waiver programs. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. In the event of schedule changes, failure to reconfirm any sector of your itinerary may result in you needing to purchase a new flight. Please see the chart below to see if your flight is eligible for these rewards. Amendment and cancellation policies differ per hotel. If you can pay with the same credit card, book together by searching for more than 1 person, and following the steps in the checkout process. Regardless of the type of arrangement you book with us, the provider of your travel service will have its own terms and conditions (such as airline conditions of carriage, accommodation or car hire terms or tour organiser terms and conditions). In securing the reservation with your credit card details, you confirm that you and all travelers are over the age of eighteen (18) and that you are solely responsible for the remainder of the payment to the accommodation provider upon arrival. How do I book seat assignments and meal requests? Were all working overtime to try and help as much as we can. Airlines allow this for international travel, but do not allow it for travel solely within the U.S. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. Please read these Booking Conditions carefully. But ATOL protection does not apply to all holiday and travel services on StudentUniverse.co.uk. All our best deals, straight to your inbox, We negotiate directly with airlines and hotel suppliers to get you exclusive discounts, Get promo codes on top of everyday discounts during peak booking times, Lock in that great price as you can cancel many flights for free within 24 hours and many hotels up until 24 hours before arrival, StudentUniverse has negotiated with more than 90 airlines from United Airlines to British Airways to Air China and more. When you call multiple times, it wont move you up in the queueitll only ask if youd like to delete your place in line. Travelers are responsible for ensuring that they have all necessary travel documents and visas. If you don't see a credit that you think should be there, give us a call. If you book other travel arrangements, such as accommodation only, this protection doesnt apply. Your travel credit is associated with your original booking. Your travel service providers will be identified on your quote or travel documents and their respective terms and conditions will be available directly on their websites or by contacting them. Never miss a flight (deal) again No representation or description of the protection made by StudentUniverse to you constitutes a binding assurance or promise about the protection, and you agree not to rely upon any such representation. We know, its very confusing! The US government keeps a list of travel requirements for all countries at http://travel.state.gov. StudentUniverse empowers young adults to experience the world with discount travel. You also can't split it between multiple flights. Log in to your account on our website and go to My Wallet to view your credit. Anyone can book accommodation with StudentUniverse Hotels; you do not have to be a student. Service providers reserve the right to refuse service to travelers at their sole discretion and including, without limitation, if the traveler (i) lacks proper documentation for the country of destination; (ii) has a contagious disease; (iii) is under the influence of alcohol, drugs or narcotics; and/or (iv) manifests disruptive and/or unruly behavior. Please note, your ticket may still be subject to StudentUniverse cancellation fees as per the penalties listed under the rules of your ticket. The active codes can always be found on our Promo Codes Page. We attempt to present the best airfare available in the market, but sometimes (unfortunately) we don't win. Stopovers are common when you travel long distances, say from New York to Sydney, but stop for a couple of days in Auckland. If you book a package which does not include flights, our ABTA membership means that we provide financial protection for your money. However, StudentUniverse and its affiliates, parent company, employees, shareholders, subsidiaries, affiliates, officers, directors, successors, agents, and assigns do not own or operate any entity that provides goods and services for your travel, including, without limitation, lodging facilities, airline, vessel, motor coach, or other transportation companies, guides or guide services, local ground operators, providers or organizers of optional excursions, food service providers, etc. Transport and accommodation providers have differing cancellation policies and rules.
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